The offer and sale of products on this website (www.jemitalia.it) are governed by these General Terms and Conditions of Sale.

Products purchased on www.jemitalia.it are sold directly by Kepro World S.p.A. . The company Kepro World Spa is based in Italy,P.IVA / C.F. 04428890984, REA Number BS – 614128. You may request any information through our support services: contact Customer Service by e-mail, at the e-mail address info@kepro.it

OUR BUSINESS POLICY

  1. Kepro World Spa conducts electronic commerce activities exclusively to its end users who are “consumers” or “business professionals.”
  2. When we speak of “consumer” we refer to any natural person who acts on www.jemitalia.it for purposes not related to his or her trade, business or professional activity, if any; by “trade professions,” however, we mean any actor who purchases on www.jemitalia.it for purposes directly related to his or her activity.
  3. In view of its commercial policy, Kepro World Spa reserves the right not to process orders from parties other than the “consumer” or orders that are not duly filled in accordance with the provisions of the General Conditions of Sale.
  4. The General Terms and Conditions of Sale do not regulate the provision of services or sale of products by parties other than Kepro World Spa that are present on www.jemitalia.it through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than Kepro World Spa, to check their terms and conditions of sale, because Kepro World Spa, is not responsible for the provision of services by third parties other than Kepro World Spa or the conclusion of electronic commerce transactions between users of www.jemitalia.it and third parties.

PRODUCTS

  1. Only high-quality products are offered for sale at www.jemitalia.it.
  2. The products should be used in accordance with the instructions for use on the relevant packaging or in the attached instruction booklets and their characteristics.
  3. No responsibility can be charged to Kepro World Spa for any damage to persons or property that may occur as a result of incorrect use of the products or otherwise not in accordance with the instructions for use.

PRODUCT PRICES

  1. Product purchase prices are those resulting from the price list at the time of order, unless discounts are applied due to explicit promotions or agreed with the customer.
  2. Product prices may be changed at any time by simple publication on this site. However, the prices applied will be those in effect at the time the order is sent regardless of any subsequent changes to them.
  3. Product prices include value-added tax (VAT) unless otherwise specified (lists dedicated to professionals in the field) and will be increased by shipping costs. Any customs and duty charges for countries outside the EEC are the responsibility of the customer.

ORDERS

Orders at www.jemitalia.it can be placed anytime, 24 hours a day, seven days a week. Purchasing on Kepro is very simple, just follow the directions below:

– Find the products you want

– Choose the format (where applicable)

– Add products to cart

– Confirm delivery and billing information

– Select payment options

– Fill in your details

– Confirm and submit your order

You are bound to your order once you click on the “submit order” button. By clicking this button we receive your order as displayed on the final screen. Once we receive your order, an automatic acknowledgement will be displayed containing your order number and purchase details. The purchase agreement is thus concluded. A copy of the confirmation receipt will be sent to your e-mail address.

Kepro World Spa reserves the right not to accept an order or to cancel it even after the initial acceptance, without any liability for costs or damages in general arising therefrom, in the following cases:
– billing information is not correct or verifiable.
– inability to deliver to the address provided (e.g., wrong address, consumer unavailability).

We will send you confirmation of billing by e-mail as soon as the product leaves our warehouse.

You can check the status of the order online. The order will be defined in the following types:
– In preparation (the order has been received but not yet shipped)
– Shipped (the ordered items have been delivered to the carrier)
– Cancelled (the order has been cancelled)

PAYMENTS

  1. To make the payment you can use:

– PayPal

– Multisafepay

Payment procedure:

– Every purchase is made in the utmost security through the use of the most advanced technological and coding systems.

ORDER FULFILLMENT AND PRODUCT SHIPMENT

Ordered products will be delivered to the address given by the buyer when ordering. It is recommended that you leave a manned address (home or work) for certain.
– No delivery to P.O. boxes/stop mail.
– All deliveries are by return receipt to be signed.
– At least three delivery attempts are made to the address on the order.
– Delivery time begins the moment we have received payment. Upon receipt of the goods, the buyer is required to check:
– that the package is undamaged, not damaged or tampered with; if not, please do not pick up the goods and do not sign any receipt documents.
– that the number of packages received corresponds to what is indicated in the letter/terminal from the carrier.
If at the time of delivery the product is damaged, defective or visibly tampered with, please do not pick up the goods and do not sign any receipt documents.

You must give notice to Kepro Spa no later than 7 working days from the date of receipt of goods. If the number of packages does not match the number of packages reported in the carrier’s letter/terminal, please sign the waybill only for the quantity of packages actually received. Thereafter, please notify us, no later than 7 working days from the date of receipt of goods, of the number of missing packages by writing to our customer service department at info@kepro.it.”
The customer’s signing of the delivery note should be understood as an attestation of receipt of all packages.

RIGHT OF WITHDRAWAL AND ITS EFFECTS

Kepro World guarantees its customers the possibility of benefiting from all the protections provided by law, in particular, for the conclusion of distance contracts under Legislative Decree 206/ 2005 (“Consumer Code”).

Case histories of returns:

  • Damaged products: products were not delivered intact or have defects and anomalies.
  • Wrong products: you received a different product than you ordered
  • order cancellation: you wish to cancel your order

Return procedure:

Email info@kepro.it with your order number and the reason for the return.

You will receive e-mail instructions for making the return shipment

We suggest that you book your pickup within 7 days of the delivery of your order to ensure that it arrives within the allotted 14 days.

Returned items must meet our criteria:

  • Items must be returned intact and unused, with all labels attached and original packaging included.
  • Cosmetic and beauty products must be returned unopened and unused, with the seals still intact.

If any of these conditions are not met, we will not be able to accept the previously authorized return.

RETURN OF GOODS: TIMING

We offer a full refund (excluding shipping costs) on all items that are returned within 14 days of the delivery date and provide free pickup service for all returns.

We suggest that you book your pickup within 7 days of the delivery of your order to ensure that it arrives within the allotted 14 days.

Return costs will be borne by Kepro World for:

  • Returns made within 14 days of the order delivery date

Upon acceptance of the return request, Kepro will forward shipping instructions to the customer.

REFUNDS

Once your return has been received and accepted by the company, the refund will be completed via the original payment method, excluding shipping costs. You will be able to check the status of your return in your Account, under “Orders and Returns.”

If your return meets the eligibility criteria, we may make a full refund or in the form of a KEPRO credit based on your preference; the amount will be deducted from your total spend at checkout for your next order.

WARRANTY CONDITIONS

With regard to the equipment of which Kepro World Spa is the manufacturer, the warranty does not apply in the event that the defects and faults in the equipment originate from improper use, inexperience, neglect of use, tampering, incorrect installation, normal wear and tear and accidental breakage. Only in the event that the equipment is found to be faulty or defective by manufacture, the warranty provides for the replacement, free of charge, of the non-consumable or wear-and-tear parts constituting the equipment.

Under the provisions of the Consumer Code, products sold to consumers are guaranteed for two years from delivery for any lack of conformity.

In case a self-employed person with VAT number purchases equipment, the warranty of such goods is only one year in case an invoice is requested.

CONSUMER WARNINGS

  1. The Company Kepro World s.p.a. is not the manufacturer of the products marketed through www.jemitalia.it
  2. The Company Kepro World s.p.a. is an authorized distributor of all products on jemitalia.co.uk.

I DECLARE THAT I HAVE READ AND ACCEPT THE GENERAL CONDITIONS OF SALE

DELIVERY TIME

STANDARD SHIPMENT

Usual delivery time 1-3 business days (for Calabria, Campania, and Islands shipping may take an additional day). For the private consumer, shipping is free for orders of 30 euros, for lower orders shipping will cost 5 euros.

For the professional consumer, shipping is free.

CUSTOMER SERVICE

Qualified staff, handles damage paperwork, providing assistance and advice on returns, information on time and cost of a repair, estimates, sharpening, etc.

Technical service includes various activities: repair or replacement of Kepro brand electrical equipment. Sharpening and repair of scissors.

Contact us through the email address: info@kepro.it

CONDITIONS OF USE OF THE SERVICE

The material sent in for repair or sharpening must be accompanied by a transport document and a brief data sheet describing any anomalies found. This allows us to handle each repair or replacement file more efficiently and quickly.

WARRANTY CONDITIONS

With regard to the equipment of which Kepro World Spa is the manufacturer, the warranty does not apply in the event that the defects and faults in the equipment originate from improper use, inexperience, neglect of use, tampering, incorrect installation, normal wear and tear and accidental breakage. Only in the event that the equipment is found to be faulty or defective by manufacture, the warranty provides for the replacement, free of charge, of the non-consumable or wear-and-tear parts constituting the equipment.

Under the provisions of the Consumer Code, products sold to consumers are guaranteed for two years from delivery for any lack of conformity.

In case a self-employed person with VAT number purchases equipment, the warranty of such goods is only one year in case an invoice is requested.

Outside the above terms and excluding the above condition, the costs are borne by the customer.

Methods of payment

PAYPAL PAYMENT

PAYMENT BY CREDIT CARD (MULTISAFEPAY)

PRIVACY POLICY

INFORMATION FOR THE PROCESSING OF PERSONAL DATA IN ACCORDANCE WITH ARTICLE 13 OF THE EUROPEAN REGULATION NO. 679/2016 (THE “GDPR”)

KEPRO WORLD S.p.a. with registered office in Desenzano Del Garda (BS) Via Chiese 13 is constantly striving to protect the online privacy of its users. This document will enable you to learn about our privacy policy to understand how your personal information is handled when you use our services and to enable you, where appropriate, to give express and informed consent to the processing of your personal information in the sections of the website where you are asked to provide personal information. We would like to remind you that in the various sections of the websites www.jemitalia.it (hereinafter: “Site”) where we collect your personal data, specific information notices are published pursuant to Article 13 of the EU Regulation 2016/679 (hereinafter: “Regulation”) for your necessary acknowledgement before providing the requested data. The information and data provided by you or otherwise acquired as part of your registration to the various services of Kepro World s.p.a., (such as: registration to the site, subscription to the newsletter, purchase in the online store, request for information through the contact form, collectively the “Services”), will be processed in compliance with the provisions of the Regulation and the obligations of confidentiality that inspire the activity of Kepro World s.p.a. In compliance with the provisions of the Regulation, the processing carried out by Kepro World s.p.a. will be based on the principles of lawfulness, fairness, transparency, purpose limitation and storage, data minimization, accuracy, integrity and confidentiality.

  1. PERSONAL DATA BEING PROCESSED

The personal data processed through the Site are as follows.


1.a navigation data

The computer systems and software procedures used to operate this Web site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected in order to be associated with identified interested parties, but which, by its very nature, could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) notation addresses of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the user’s operating system and computer environment.
These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and our clients’ sites and to check their correct functioning, to identify anomalies and/or abuses, and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes to the detriment of the site or third parties: except for this eventuality, at present the data on web contacts do not persist for more than seven days, unless requested by the user (e.g.: access to the user’s personal pages within Kepro World s.p.a. that summarize the services used, the information published, etc.).


1.b data voluntarily provided by the user

If you decide to register on the site for the provision of certain services such as, for example, subscribing to the newsletter, requesting information from Kepro World s.p.a. using the Contact form or purchasing products, you will be asked to fill out a data collection form and provide certain personal data, such as your first name, last name, social security number, date of birth, company name, address, city, province, zip code, country, telephone number, e-mail, bank and payment references, hereinafter “personal data”.

1.c cookies

The Site uses Cookies to make its services simple and efficient for users viewing the pages of www.jemitalia.it. In this regard, we encourage users to review our cookie policy for information about the cookies we use.

  1. PURPOSE OF PROCESSING

Your personal data are processed:

2.A) without your express consent art. 6(b), (c), (e), (f) GDPR Regulations, for the following Service Purposes:
a) conclude contracts for services and/or products provided by the Owner and fulfill the request
of the interested party to purchase a product and/or service and the request for registration to the Site;
b) fulfill pre-contractual, contractual and tax obligations arising from existing relationships with you;
c) allow you to browse and consult the Site;
d) respond to requests for assistance or information, which we will receive by e-mail, telephone or through the “Contact” form within the Site.
e) to fulfill obligations under the law, a regulation, EU legislation, or an order of the Authority (such as in the area of anti-money laundering);
f) Exercise the rights of the Owner, such as the right of defense in court;

2.B) only subject to your specific, explicit and distinct consent, for the following Marketing purposes:
-send you via e-mail, mail and/or sms and/or telephone contacts, newsletters, commercial communications and/or advertising material on products or services offered by the Owner and detection of the degree of satisfaction on the quality of services;
-send you via e-mail, mail and/or sms and/or telephone contacts commercial and/or promotional communications of third parties (e.g., business partners and other companies of the Group).
Please note that if you are already a customer of ours, we may send you commercial communications regarding the Holder’s services and products similar to those you have already used, unless you disagree.
Where the person giving the data is under the age of 16, the processing is lawful (Art. 8 GDPR Regulations) only if and to the extent that, consent is given or authorized by the holder of parental responsibility for whom identifying data and copies of identification documents are acquired.

  1. LEGAL BASIS, NATURE OF PROVISION AND CONSEQUENCES OF REFUSAL

The provision of data for the purposes set out in Section 2.A is mandatory. In their absence, we will not be able to guarantee you the Services referred to in point 2.A. The legal basis for the processing of the data referred to in letters a), b), c), d) is Article 6 letter (b) (e) of the GDPR Regulation as the processing is necessary for the provision of the contracted services. The legal basis for the processing of the data in letters (e) and (f) is Art. 6 lett. (c) and (f) GDPR Regulations.
On the other hand, the provision of data for the purposes of point 2.B. is optional. Therefore, you may decide not to provide any data or to deny later the possibility of processing data already provided: in this case, you will not be able to receive newsletters, commercial communications and advertising material related to the Services offered by the Data Controller.
You will still continue to be entitled to the Services referred to in point 2.A.

  1. MODE OF TREATMENT

The processing of your personal data is carried out by means of the operations indicated in art. 4 n. 2) GDPR Regulations and precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data.
Your personal data are subjected to both paper and electronic and/or automated processing and in any case with tools having logics of organization and processing strictly related to the purposes themselves and in any case in such a way as to ensure the security, integrity and confidentiality of the data themselves in compliance with the organizational, physical and logical measures provided by the provisions in force.

  1. DATA RETENTION

The Data Controller will process personal data for as long as necessary to fulfill the above purposes and in any case for no longer than 10 years after the termination of the relationship for the Service Purposes and for no longer than 2 years after data collection for the Marketing Purposes.

  1. RECIPIENTS OF THE DATA

Your data may be made accessible for the purposes set out in point 2.:
a) to employees and collaborators of the Data Controller or Group companies in Italy and abroad, in their capacity as persons in charge and/or internal data processors and/or system administrators;
b) to third-party companies or other entities (by way of example, credit institutions, professional firms, consultants) that perform outsourced activities on behalf of the Data Controller, in their capacity as external data processors.
c) subjects, entities or authorities to whom it is mandatory to communicate your personal data by virtue of provisions of the law or orders of the authorities. These subjects will process the data in their capacity as autonomous data controllers.

  1. DATA TRANSFER

Personal data are stored on servers located in Italy – EU
It is in any case understood that the Data Controller, should it become necessary, will have the right to move the servers outside the EU as well. In this case, the Data Controller assures as of now that the transfer of data outside the EU will take place in accordance with the applicable legal provisions, subject to the stipulation of the standard contractual clauses provided by the European Commission.

  1. RIGHTS OF THE DATA SUBJECT

In your capacity as a data subject, you enjoy the rights set forth in Articles 15 et seq. GDPR Regulations and, therefore, you have the right to request at any time from Kepro World s.p.a. : a) access to your personal data;
b) the rectification of your personal data;
c) the deletion of your personal data;
d) the restriction of processing in the cases provided for by Article 18 of the GDPR Regulation;
e) to obtain in a structured, commonly used and machine-readable format the data concerning you, in the cases provided for by Article 20 of the GDPR Regulation.
In any case, you have the right to lodge a complaint with the Data Protection Authority and, with reference to Art. 6 paragraph 1(a) and Art. 9 paragraph 2(a), you have the right to revoke at any time the consent given.

  1. WAYS OF EXERCISING RIGHTS

The interested party may at any time exercise the rights by sending:
– a registered letter with return receipt to Kepro World S.p.a. at the registered office in Desenzano Del Garda (BS) Via Chiese 13
or
-email to the email address info@kepro.it or pec kepro@legalmail.it
– by fax to +39 030 915 0513

  1. SUBJECTS OF THE TREATMENT

The Data Controller is KEPRO WORLD S.p.a. with registered office in Desenzano Del Garda (BS) Via Chiese 13 .
The updated list of Personal Data Processors can be easily consulted at the Controller’s office.